60 DAY RETURNS POLICY
If you no longer want your product for any reason at all, let us know within 60 days of receiving it and we will happily exchange it for any other item in our store, or store credit for use at a later date. Instructions for the return will be provided.
The item(s) must be returned to us in the same condition as when you received them, unused and unopened. Upon receipt of your return, store credit will be issued to 100% of the value of the product(s) being returned. Note original and return shipping cannot be credited. Where original shipping was free, a $5 fee will be deducted from the credit to cover costs.
If you receive a faulty product, get in touch explaining what is wrong within 7 days of receiving the item, including photos where relevant/possible. In this instance, you can choose between a replacement product or a full refund, inclusive of all shipping costs.
LOCAL SHIPPING INFO
This products is usually shipped from Melbourne within 48 hours of receiving payment. We ship to all areas within Australia via Australia Post. This is a regular post service and ordinarily takes 2-6 days for delivery (or a little longer for some remote areas). Please note some of our smaller items are delivered via large letter and therefore cannot be delivered to Australia Post parcel lockers.
We also offer express shipping for faster delivery times (please select at checkout).
For combined shipping discounts, please add multiple items to your eBay cart and checkout all in one go. Sometimes the Ebay system does not correctly combine shipping, so if you have any trouble with combined shipping, please get in touch and we will help correct the shipping for you.
INTERNATIONAL SHIPPING INFO
Our worldwide flat shipping rates are based on rates provided in Australia Post's standard international postal price guides. Rates do not include any import taxes or tariffs payable to the destination country, which buyers would be responsible for. Please check with authorities in the destination country for more information.
Shipping will be via a registered post service which is fully trackable. This does make it a little more expensive than 'economy air mail', but we have experienced a higher than normal level of lost parcels in the past when using economy services - and therefor we do not offer it ordinarily. We can also provide a quote for express delivery if required. Whilst delivery times are estimated at 6-10+ business days, this can be longer in some instances and to some parts of the world.
Most of our products ship worldwide. Please add 1-2 days handling time for international deliveries.
Payment is available via PayPal or any major Credit Card (Australian card holders only). To pay buy Credit Card, please contact us once you have placed your order.