Thank you so much for your delivery of my bamboo circulars, they were so well wrapped and protected from harm for the journey.
Arrived in perfect condition and I have found lovely to use. thanks again!
A bit confused. I spent over $50 which should give me a free gift but i didnt receive.
Store hours have been very unclear. I dug around and somewhere on the site it said they would be closed from the 29th- x. Nothing said they would have altered hours. Upon arriving, it was closed from the 24th 12pm onwards.
No posts on social media, and incorrect information on the website. Will likely not be purchasing from this store as they clearly don’t care about their customers.
I placed an order of 3 items + 1 free gift (as it was a promo) back in December '24 and was advised I wouldn't get it until January '25 because of the Christmas period (which is completely fair and valid). Upon receiving my order, 1 of the crochet hooks I ordered was the incorrect size. On the same day it was delivered, I emailed KnittingCo straight away explaining the situation and sent photos of proof of purchase and the items I had received. I got an automatic response straight away stating someone will be in contact as soon as possible. A week went by and still nothing, so I used the "Contact Us" page on this website, and I didn't even get an automatic response this time. Another 1-2weeks went by and still nothing, so I decided to message them on their instagram and facebook page on the 25th of January and no one has even read my messages. I was never rude, I just continued to explain the situation and that I wanted the item in question exchanged/replaced with the item I originally purchased. Another 2 weeks went by and I tried calling their 1800 number, and the call kept ending, never even getting the chance to speak to someone.
I thought this was a great company, and the fact it's in Australia was even better, plus I had made purchases before with no issues. But I'm greatly disappointed in the big lack of communication to their customers. I unfortunately wont be purchasing from this company again as I don't want to risk receiving the wrong items again.