All orders through Knitting Co. attract a flat $7.95 shipping rate, no matter whereabouts in Australia you live.
We ship to all states and territories within Australia.
Orders are delivered via the Australia Post network and if no-one is available to accept the order, a card is left and it is taken to your nearest post office for collection within 5 business days. (Please note, any items uncollected are returned to us and may attract additional shipping charges).
Payment is currently required via PayPal or Credit Card (VIsa, Mastercard or American Express). No additional fees/charges apply.
365 DAY HASSLE FREE RETURNS POLICY
If for any reason at all you decide you aren't happy with your purchase you can return your unopened product to us for an exchange, or a full refund of the original purchase price. No questions asked. No difficult processes. We do ask that you contact us before you send your item back so we know to expect it. (Note delivery charges cannot be refunded)
FAULTY PRODUCTS POLICY
Wherever possible, we check all products before sending them, but occasionally something faulty might slip through. For that we are sorry. But we promise to make it up to you... If you receive a faulty product, get in touch explaining what is wrong, including photos where relevant/possible. We promise to replace the item free of charge or, if the item is no longer unavailable, provide a full refund of the full transaction amount, including shipping.